The Office of the Taxpayers’ Ombudsman saw a surge in complaints in 2025-26 compared to the last three years.

Canada’s Taxpayers’ Ombudsperson released his annual report on Friday in the House of Commons. It reviews types of complaints received, as well as a list of seven recommendations to the Minister of Finance and National Revenue to improve the CRA’s service to Canadians.

Most common complaints involved incomplete or unclear information from contact centre agents, delays in processing income tax and benefit returns, people not being able to access their CRA accounts, delays they experienced with the CRA’s Service Feedback Program, and collection actions resulting in financial hardship.