After about five years in the making, the Saskatoon Fire Department has launched a new Computer Aided Dispatch system, or CAD. 

Deputy Chief Rob Hogan says the old CAD was falling short, as it was built in a different era of technology. He explains that it was designed to receive calls from landlines, but now, with the widespread usage of cellphones, the SFD needs software that can pick up on location data from callers facing an emergency. 

Hogan says the new system, provided by Hexagon, will do just that, while also decreasing response time, improving information accuracy, and allowing for better dispatch capabilities in areas surrounding Saskatoon, like Warman, Martensville, Olsler, Corman Park, and Whitecap. 

Hogan adds that the new CAD runs through the internet, as opposed to being a computer program, so if there are electronic issues, the operator can use a different computer to still access the CAD quite easily.

He says the new CAD will be better suited to operate alongside NextGeneration 911, an improved 911 service that aims to provide quicker and more accessible communication during emergencies. 

“In the future, with 911, we’ll be able to receive pictures. We’ll be able to receive information from smart-buildings, smart-cars, things like that. More information to provide more ability for firefighters to make decisions, even before they get to the scene.”

He adds that there have been a few minor errors in the uptake of the program, but they are mainly human caused and have been quickly dispelled. He says residents can rest easy knowing the new software will help firefighters arrive with proper knowledge and equipment suited for the emergency they’re dealing with.